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DeKalb 911 Operator Saves Her Father's Life on Call; Trainer Honored

A DeKalb County 911 dispatcher saved her father's life, and credits the training she received. Her trainer is now up for a national award.

A DeKalb County 911 dispatcher saved her father's life, and credits the training she received. Her trainer is now up for a national award. Credit: Screenshot from FOX 5
A DeKalb County 911 dispatcher saved her father's life, and credits the training she received. Her trainer is now up for a national award. Credit: Screenshot from FOX 5

A DeKalb County 911 dispatcher who handled an emergency call that saved her father’s life credits her trainer for her calm actions, and that trainer is now up for a national award.

Crystal Morrow spent months training, but never imagined she would get a call from her own family just four hours into her first day working alone, reports FOX 5 TV. Morrow says she had answered about 40 calls on her first solo day, including a burglary in progress and a house fire.

Then she was surprised to hear a familiar voice on the other end of a call. Morrow's aunt dialed 911 because her father had gone into diabetic shock.

"I did freeze, my hands froze over the keyboard, but I knew I had to get the call in," Morrow told the TV station.

Morrow walked her aunt through what she had to do and dispatched an ambulance to her father.

Her colleague and trainer, Danielle Harvey, says Morrow handled the call well.

"She took the entire call and then she got up after the call and stepped outside," says Harvey. "I went to check on her and told her to go see about her family."

The training Morrow received played a large role in Harvey's nomination for a national award, the third annual Smart Telecommunicator Awards.

steve ditto April 05, 2014 at 02:26 PM
Charles I hope and pray you NEVER need 911. I have needed and used them when I had a heart attack. My wife called and the operator that answered talked her though everything to do untill the ems arrived. They are professonal people. Well done to them all. On a scale of 1 to 10 they for the most part need a solid 10.
Anita Moore April 05, 2014 at 03:18 PM
Yep that guy needs to bone up for sure.I found my husband in a Diabetic coma . That sure waas scary911 and our Paramedics are woderful. I was not able to help my husband .He had a seizure moments after the Diabetic coma.but did get help very quickly.
Shawn Bushway April 05, 2014 at 05:12 PM
People Charles made the comment to get attention and instead of ignoring him and talking about Crystal Morrow you're giving him the attention he craves even if it's bad attention. He's a troll and you people fell for it.
none of your business April 05, 2014 at 09:32 PM
Charles, You must be a sociopath because you have no feelings whatsoever! I guess your family is not very close.
OnceWasAnnie April 05, 2014 at 11:16 PM
Shawn: You're absolutely right but people like none of your business missed the point and fell right into Charles' trap. These trolls live for the rise they get out of people by making obviously inflammatory statements. He/She nearly got me until I scrolled down and read your comment. Thanks!

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